Can't Send Crypto
Understand available balances, blockchain fees, network requirements and common transaction issues.
Exodus Help Center • USA
Crypto wallet help made simpler.
Understand common cryptocurrency wallet issues including sending, receiving, pending transactions, network fees, swaps and wallet security.
Never share your recovery phrase, private keys, passwords or authentication codes.
Wallet assistance
What can we help you understand?
Educational information covering common issues encountered when using self-custody cryptocurrency wallets.
Pending Transactions
Learn how blockchain confirmations and network congestion can affect transaction completion times.
Receiving Crypto
Learn about receiving addresses, blockchain networks and confirmation requirements.
Swap Questions
Understand liquidity, network fees, minimum amounts and other considerations involved with crypto swaps.
Balance Questions
Understand synchronization delays, blockchain activity and why wallet balances can temporarily appear differently.
Network Fees
Learn why blockchain networks charge transaction fees and why those fees can change over time.
🔒 Protect your wallet
Your recovery phrase and private keys provide access to your cryptocurrency. Never provide them to anyone over the phone, email, text message, chat, or website. A legitimate educational assistance service does not need these credentials.
Need help understanding a wallet issue?
Speak with an Exodus wallet-help service about general cryptocurrency wallet troubleshooting and educational questions.
☎ Call +1 (866) 557-4143+1 (866) 557-4143 is an exodus help-service number. It is an official Exodus customer-support number.
Help center
Frequently asked questions
Why might a wallet prevent a transaction?
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Common causes can include insufficient funds for blockchain
fees, network congestion, incorrect network selection,
transaction limits or synchronization problems.
Why is my crypto transaction pending?
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Blockchain transactions require network confirmations.
Heavy network activity or fee conditions can cause
confirmations to take longer than expected.
Should I share my 12-word recovery phrase with support?
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No. Never disclose your recovery phrase or private keys.
Anyone who obtains them may be able to control your assets.
Is this the official Exodus support website?
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This is an exodus wallet-help service by
Exodus Movement, Inc.